This website is provided and managed by MCM Products Canada, Inc. (hereafter referred to as “MCM”, “we” and “us”).
TYPES OF DATA MCM COLLECTS AND PURPOSES
MCM collects certain individually identifiable data that you actively submit such as through the Site or in our stores as well as other information that we collect through cookies, flash cookies, web beacons and other tracking technologies (“personal information”).
Note that your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit in this context. Like many websites and online services, MCM currently does not alter its practices when it receives a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," you may wish to visithttp://www.allaboutdnt.com.
In addition, note that we may work with third parties who may collect personal information about your online activities over time and across different websites when you visit our websites or other online websites and services. To learn more, including how to adjust your preferences, please see our Cookies and Interest-Based Advertising Policy available here.
We may collect personal information when you purchase products, sign-up for a newsletter, register for an account, complete an online survey form, participate in contests or promotions, contact us with an inquiry, or otherwise actively send us personal information on the Site. The personal information may be provided by filling in forms on our Site. MCM may also collect personal information when you submit a customer information card or enter information in a customer data capture application at one of our stores or through other means including information provided to us through social media such as: Twitter, Facebook, Instagram and others. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Site. We may collect data from records and copies of your correspondence including e-mail addresses, if you contact us, responses to surveys that we might ask you to complete for research purposes and details of transactions you carry out through our Site and of the fulfillment of your orders.
Such personal information may include your name, email address(es), billing address(es), delivery address(es), telephone number(s), credit card information, shopping patterns, and product interests. We use personal information for the purpose for which you originally provided it (i.e., to sell and deliver products, to provide the requested newsletter, administer your participation in a contest, promotion, or survey, respond to your inquiry, process payments, or the like), and for purposes set out below:
• Process your purchases and to provide you with the services and information offered through the Website and which you request
• Administer your account with us
• Verify and carry out financial transactions in relation to payments you make
• Audit the downloading of data from the Website
• Improve and customize our Website, and our products, services and our business in general, such as by tracking your product preferences, shopping history and interactions with us and the Website
• Identify visitors to the Website
• Carry out data analytics and market research
• Carry out data enrichment, such as by analysing your product preferences, shopping history and interactions with the Website together with data collected from third parties, such as data that you agree to share with us on social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from publicly accessible databases
• Correspond with you to resolve your queries or complaints
• We also may use the data we collect about you to assist us in advertising our products and services on third party websites – please see our Cookies and Interest-Based Advertising Policy for additional information.
With your consent, we may use personal information to send direct marketing communications to you by email, SMS or telephone containing news, information and updates about our products and services, offers, promotions and special events, and other marketing communications that may be of interest to you. You can opt-out of receiving such communications at any time by responding to the opt-out instructions within the communication. Please note that you may continue to receive certain transactional or account-related messages from us. We may also use services provided by third-party platforms (such as social networking and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please contact us at firstname.lastname@example.org.
Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
DATA DISCLOSURE AND SHARING
With your consent, MCM may share personal information within the MCM affiliated group of companies and its related companies, so that they may inform you of other products that may be of interest to you, improve your shopping experience, and improve our Site design. You may opt-out of our sharing your personal information with such affiliates by contacting us as described below. In addition, if you visit one of MCM stores in another jurisdiction, our affiliates may obtain your consent to access your customer record (including shopping history) in order to better understand your preference and provide you with enhanced customer service.
We may provide personal information to our affiliates and selected third parties that provide services on our behalf to maintain our Site, provide our client communications, manage our customer database, process payment transactions and provide other services. The personal information that we maintain may be transferred to, or accessed by these third parties, solely on MCM’s behalf and we do not authorize these service providers to make any other use of your personal information. Your personal information may be stored and processed in Canada, the United States, Hong Kong and other jurisdiction where we or our service providers are located. We may also disclose personal information to financial institutions or other third parties in connection with performing payment transactions. We do not otherwise disclose your personal information to third parties, unless required or permitted by applicable law, necessary in connection with a legal claim or proceeding, or when otherwise necessary to protect the rights or interests of MCM or third parties, as described below.
If you are registered with us and would like to update, correct or request to delete your registration and personal details from our database (subject to our legal obligations to retain personal information), please email us at firstname.lastname@example.org.
Please keep your personal data, accurate, current, and complete by regularly updating your personal account or by contacting us as specified below.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
But the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
COOKIES, TRACKING TECHNOLOGIES AND INTERNET-BASED ADVERSITING
HOW MCM PROTECTS PERSONAL INFORMATION
MCM will take all precautionary measures to protect personal information. MCM stores information internally in controlled, secure environments. MCM occasionally hires other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail and processing event registrations. MCM will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
If MCM requests general demographic information, this information is limited to reporting purposes only. Phone numbers, e-mail addresses, and postal addresses are never shared for demographic reports with outside entities.
HOW TO UPDATE, ACCESS, OR CORRECT YOUR PERSONAL INFORMATION
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
You can help MCM maintain the accuracy of your personal information by updating the setting in My Account where you may change your name, billing & shipping address books, title, birthday (if provided), phone number, e-mail address, view your order history, or your content preferences.
If at any time you wish to update your preferences, or you prefer to stop receiving communication from MCM, feel free to update your preferences in My Account or contact us at email@example.com at any time. For technical concerns and troubleshooting your personal information, please contact our customer service at firstname.lastname@example.org at any time.
Our website contains links to other websites. MCM assumes no responsibility for the content or the privacy policies and practices of such websites. MCM encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours.
EFFECTIVE DATE AND AMENDMENTS
Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help 24/7.