Frequently Asked Questions

For security reasons, we can’t send your password via email, but you can change it with a few easy steps. To change your password, click here or follow the “Forgot Password?” instructions on the Sign In page.

The MCM online store is operated directly by the brand and is the official online distributor for MCM products. Therefore, all of the items you purchase here are guaranteed 100% authentic. We cannot comment on the authenticity of items purchased elsewhere on the Internet.
MCM items are meticulously constructed to endure for years to come, but occasionally the adventurous lives of our customers can take a toll. Our products carry a 1-year warranty from the date of purchase. If, in this time, you detect a fault in your MCM product, we will repair or replace it at no additional cost (original proof of purchase required). Beyond the warranty period, we do offer a repair service for a fee. Please fill out our Product Repair Form, and our repairs team will be in touch within 1-3 days to make arrangements. You may contact our customer service team by email ( or phone (1-800-391-5854) with additional questions about warranties, repairs or anything else MCM-related.
Please visit our Size Guide HERE for help in determining your appropriate size.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help 24/7.

CALL US 1-(800) 391-5854
Available to answer questions on Monday-Friday from 9am EST-6pm EST
CHAT US Chat with an expert
Monday-Saturday 8AM-8PM EST
Chat is available