Frequently Asked Questions
Shipping time is calculated from the moment an order is accepted and includes three business days for processing and dispatching. We offer the following options for shipments to addresses within Canada:
Fed Ex Ground Shipping - Complimentary
Fed Ex Next Day Shipping - $25.00
We do not ship Ground to Hawaii, Alaska and Puerto Rico
Expedited shipping orders must be placed by 2pm EST in order to be shipped the same day
We require a signature for all deliveries and therefore do not ship to PO Boxes
Your order will be shipped in a neutral box to discourage theft. Inside, your items will be wrapped in tissue paper. Accessories and shoes will be boxed, while handbags and large leather goods will be delivered in an MCM fabric bag for protection.
Once your return has been checked and processed by our warehouse you will receive a notification by email. The refund will be processed to the debit or credit card originally used for payment. Refunds may take up to one billing cycle to appear on your bank or credit card statement, depending on your bank or credit card issuer.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund.
Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help 24/7.