Frequently Asked Questions

Please allow 24-48 hours for your order to be processed. MCM offers complimentary Ground shipping on all orders within the continental United States.

Expedited options 2-Day shipping and Next Day delivery are also available; costs and conditions are outlined below.

Ground Shipping - Complimentary

2 Day Shipping - $20.00
Next Day Shipping - $30.00

Expedited shipping orders must be placed by 2pm EST in order to be shipped the same day. We will endeavor to ship all Expedited shipments same day but is subject to business conditions.

The package can only be delivered to the address specified when the order is first placed. We do not redirect packages and cannot ship to P.O. Boxes.

Adult signature is required for delivery.

Please allow 24-48 hours for your order to be processed.

Step 1: Click “Manage Orders” at the top of the page or “Check Order Status” in the site footer.
Step 2: Enter your order number, post code, and email address in the corresponding fields.
Step 3: Click “TRACK ORDER” to view the current status of your shipping order.

We currently ship to Canada.

Weekends and Holidays
Please note that orders are not processed or shipped on Saturdays, Sundays and public holidays.

P.O. Boxes
We do not ship to P.O. Boxes because a signature is required upon delivery receipt.

Your order will be shipped in a neutral box to discourage theft. Inside, your items will be wrapped in tissue paper. Accessories and shoes will be boxed, while handbags and large leather goods will be delivered in an MCM fabric bag for protection.

Please contact our customer service department any day of the week, Monday through Sunday, from 9 AM to 9 PM EST to initiate an investigation with UPS or FedEx.
Please note that no claims can be opened after 30 days from the stamped delivery date.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help Monday - Sunday 9am-9pm EST.

CALL US 1-855-MCM-1976
Available to answer questions
Monday - Sunday 9am-9pm EST
CHAT US Live Chat Support Monday - Sunday 9am-9pm EST Chat with an expert