Frequently Asked Questions
The following forms of payment are accepted for online purchases:
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
MCM’s seasonal sales happen twice a year. You can sign up HERE to receive a personalized invitation to each sale, as well as alerts about other exclusive promotions and events. Unfortunately, we cannot offer price adjustments on items purchased during a sale, or on promotional items that have been temporarily reduced in price. Please also note that sale purchases are final and no refunds or exchanges are available.
Account registration is not necessary for shopping and placing orders, but it does come with benefits. With an MCM account, you can:
● Track your orders and review past purchases
● Manage your personal data and save your preferred settings
● Manage your account details and address book
● Receive email alerts about online events, exclusive products and special promotions
If you’d like to create an account, simply click HERE.
We understand why you’d want to get your MCM items as fast as possible, so we work closely with our shipping partner to minimize any delays. Shipping time is calculated from the moment an order is accepted and includes two business days for processing and dispatching. (Note: Processing may take longer during our sale periods or other high-peak seasons.) We offer complimentary ground shipping to addresses within Canada and expedited shipping for the following extra charges:
FGround Shipping - Complimentary
Next Day Shipping - $25.00
Expedited shipping orders must be placed by 2 pm EST in order to be shipped the same day
We require a signature for all deliveries and therefore do not ship to PO Boxes
As soon as your order ships, you will receive an email confirmation with your shipping details and tracking number. If you have an account at the MCM Online Store, you will be able to view and track the status of your shipment at your “My Account” link. For easy order tracking and other great benefits, you can register here.
If you do not have a registered account, you can still track your orders using your order tracking number here.
Once your order is placed, we’ll be unable to change or cancel it, so please check your shopping bag carefully before finalizing your order. If you decide you don’t want something, you can return it within 30 days, unless it is a final sale item.
If you need more support, you can email or call us any time at firstname.lastname@example.org or 1-(800) 391-5854.
Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help Monday - Sunday 8am-10pm EST.