Frequently Asked Questions

WEBSITE & PRODUCTS
PAYMENT & ORDERING
PAYMENT WITH KLARNA
SHIPMENT
IN-STORE PICKUP
RETURNS
CARE
REPAIRS
SHIPMENT TEST
We currently ship to the United States, Mexico, Puerto Rico & Canada.

Shipping time is calculated from the moment an order is accepted and includes three business days for processing and dispatching. We offer the following options for shipments to addresses within Canada:

Fed Ex Ground Shipping - Complimentary

Fed Ex Next Day Shipping - $25.00

We do not ship Ground to Hawaii, Alaska and Puerto Rico

Expedited shipping orders must be placed by 2pm EST in order to be shipped the same day

We require a signature for all deliveries and therefore do not ship to PO Boxes

Your order will be shipped in a neutral box to discourage theft. Inside, your items will be wrapped in tissue paper. Accessories and shoes will be boxed, while handbags and large leather goods will be delivered in an MCM fabric bag for protection.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help Monday to Friday from 9am - 6pm EST.

CALL US 1-(800) 391-5854
Available to answer questions on Monday-Friday from 9am EST-6pm EST
CHAT US Chat with an expert
Monday-Saturday 8AM-8PM EST
Chat is available