Frequently Asked Questions

MCM items are meticulously constructed to endure for years to come, but occasionally the adventurous lives of our customers can take a toll. Our products carry a 1-year warranty from the date of purchase. If, in this time, you detect a fault in your MCM product, we will repair or replace it at no additional cost (original proof of purchase required). Beyond the warranty period, we do offer a repair service for a fee. Please fill out our Product Repair Form, and our repairs team will be in touch within 1-3 days to make arrangements. You may contact our customer service team by email (contact.us@mcmworldwide.com) or phone (1-855-MCM-1976) with additional questions about warranties, repairs or anything else MCM-related.

Please go to the Contact Us section and select PRODUCT REPAIR REQUEST as the contact reason to submit a request.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help 24/7.

CALL US 1-(800) 391-5854
Available to answer questions on Monday-Friday from 9am EST-6pm EST
CHAT US Chat with an expert
Monday-Saturday 8AM-8PM EST
Chat is available