Frequently Asked Questions
Once you have placed your order online, we’ll authorize your payment method. You will be charged for the in-store pickup items when the item is confirmed to be ready for pickup. You will receive an email at that time to let you know the charge has been made to your account.
Once you have placed your order online, we’ll authorize your payment method. You will receive an email letting you know that your order is processed and ready for pickup. Simply bring your order confirmation email (mobile or a printed copy) to the store, along with a valid government photo ID, to pick up your items. Your order will be held for 48 hours from the time you receive the “ready for pickup” email. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank.
Your order will be held for 48 hours from the time you receive the “ready for pickup” email. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank.
Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help Monday - Sunday 9am-9pm EST.
Or reach us at contact.us@mcmworldwide.com
Available to answer questions
Monday - Sunday 9am-9pm EST